Now your job is to listen. 8. Ask on I often Telemarketing List walked on eggshells during a customer interview when I thought a customer didn't want to talk about something. Or if a subject seemed to be sensitive. Those were assumptions I made. That's why Telemarketing List I've taught myself that if I don't get an answer, first summarize to make sure what I've heard is correct and then ask the question in a different way. You can do that a Telemarketing List few times. And if you still don't get an answer, then being direct is the only way.
'I keep asking questions about Telemarketing List this, because I'm looking for' or 'I notice that the subject is sensitive. Can you explain to me why?' 9. Watch the environment for personal details Writing a customer case is about more than what Telemarketing List the customer says. When you visit the customer, pay attention to the environment, personal details and how someone says something. 'Everyone calls the director by his first name', 'Henny had prepared an apple pie for us in the canteen and we smoked it immediately when Telemarketing List we opened the door' or 'Piet's cheeks glowed with pride when he showed the workspace', are examples of things that can make the customer case very personal.
You don't have to process it so directly, but Telemarketing List use it to sketch the atmosphere in the company. 10. Thank you! A customer has made time in his busy schedule. I always find a small present in order. And if you really don't know, a box Telemarketing List of Merci or a plant (my personal favorite) is always good. In addition, make clear Telemarketing List agreements about the follow-up: when can a customer expect the detailed case? Image of woman writing cup of coffee and camera to illustrate customer case writing Writing the customer case 11.